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What our customers say about us…

Hello Alan I thought you’d appreciate some direct feedback relating to my experience relating to the repairs to my BMW 4 series.

I brought the car over to your repair centre a couple of weeks ago for an estimate to some damage to the rear wing, rear light and rear bumper on the car. The damage was in a difficult spot and although the collision was relatively minor it had caused a two-inch split in the metal adjacent to the rear light cluster and right on the seam where it joins the bumper.

Just to set some context, even though this is a lease vehicle I treat it as though it were my own, which in effect it is as I pay the whole lease cost.

I have to be honest, when I drove-up to your repair centre, my heart sunk a little. I looked at the exterior of the building and through “this doesn’t look good, this isn’t what it’s like when I take it to the BMW garage”.

I have to confess to giving your estimator (Mark I think) a hard time; I was sceptical as to the quality of work that I could expect and expressed my concern at the time. I would like to add that I wasn’t rude in anyway, just sceptical.

I now have the car back and I’m delighted to say that the workmanship is excellent, and believe me I have cast a sceptical ‘find a fault’ eye over it. From Alex who has been my main contact, to Mark (I think that was his name) to Ian who collected and dropped-off the car it’s all been good. From collection to communication to craftsmanship I couldn’t be happier, your people even polished-out the overspray on the bonnet caused by the last repair specialist.

Great work and if you could thank your people I’d appreciate it. Regards Chris

J Frow Media Consultant Royal Mail

A big thanks to Alan Locke and all at the Aycen Group. My wife’s car needed a service and MOT. A simple enough task you would think but with busy lives that we all lead things are never that simple. Despite having to change the day for the job to be done twice and then need a replacement vehicle at the last minute the staff at Aycen were always accommodating and provided excellent customer service. Allowing me to keep the replacement vehicle an extra day being a massive help. The car service itself was as thorough and comprehensive and everything you would expect from a service centre like Aycen but the extra mile they go for their customers is right at the heart of their business and why I would always recommend The Aycen Group for all your car care needs.
Andrew Lawrenson , Simple Financial Solutions

I want to say a huge thanks to Alan and the team at AYCEN, Manchester for the service I had following a recent bump in my car. I called AYCEN and although they had no courtesy cars available they did promise to sort me something out. I managed to get my car to the garage and was loaned the car the garage uses for picking up and dropping off customers until a courtesy car was available, this level of service was something I hadn't experienced before.

I got my car back a couple of weeks later and not only was the front end as good as new, it had also been fully valeted inside and out. Then came the bit we all dread – the bill! I went to the reception desk to pick up the invoice for the excess and VAT on the work and got the biggest surprise of all – a scheme that the garage runs meant that not only was there no insurance excess or VAT to pay, I even got a credit note for the work they had done! I would highly recommend AYCEN to friends and colleagues for their professionalism, understanding, and of course the fact that I didn't have to pay my excess!
Darren Greaves , Continum Group Ltd

Your ‘customer is king’ approach is very refreshing. We were made to feel important from the telephone booking, right through to your collection and delivery personnel. I would be more than happy to recommend AYCEN to any prospective customer.
Colin Gore. Skymart Worldwide

My first ever new car – and my neighbour reversed into it! From the start, your communication about availability of parts and suitable drop off/pick up times was great. The paintwork was spotless and, to cap it all, you’d given the car a valet – so it looked much better than when I dropped it off! You made the whole experience completely painless.
Cat Lewis. Stockport

When the electric warning light flickered ominously a couple of miles from home, my first thought was panic! Second thought was sheer relief that the AYCEN number was tucked in my diary! One phone call and I was reassured that the problem would be sorted, a courtesy car delivered and mine picked up – no hassle.
Belinda Johnson. Manchester

Back in January 2005, I wrote my car off on a leafy country lane, in a notorious accident black spot. Losing control on a bend, time stood still as I fishtailed across the carriageway – the normally heavy goods traffic miraculously non-existent for a split second – careering across a rough grass verge, through a barbed wire fence (tastefully customised paintwork!) and some pretty tough hedgerow, wing mirrors neatly shaved off each side by a pair of unforgiving trees, coming to rest upright in a shallow ditch behind a five bar gate. Car a mess, but me, thankfully in one piece.

My first call? Not the insurance company but the one outfit I trusted  to get me out of there – the garage which had serviced and repaired my car for the previous three years – AutoCenter, part of the AYCEN group.

In a very short time, a recovery vehicle arrived but, because of the awkwardness of my position, was unable to extract the vehicle. It would be next morning, with the help of a crane, before the car could be removed and transported to AutoCenter, where it sat for some weeks while the insurance company haggled over who paid for what. Meanwhile, the first recovery chap, despite not having recovered my vehicle, gave me a lift the twenty five miles home, to find a courtesy car already sitting on my drive, the keys pushed through my front door. So no interruption to my working or personal life. Basically, they made everything easy for me and even took the pressure off my dealings with the insurance company.
Judy Whiteside. Worsley

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