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Bosch Car Service code of practice gains TSI approval

It's official – Bosch service providers, Hayes of Manchester can now guarantee the highest levels of service thanks to TSI approval of the Bosch Car Service code of practice. Part of the AYCEN Group, and member of the code, Hayes have been Bosch approved for two years. Customers already benefit from the cutting edge technology, training and diagnostics which epitomise the Bosch standard of excellence, and the TSI announcement confers a final seal of approval.

Bosch is the first organisation within the motor vehicle repair and service sector to successfully secure approval for its consumer code of practice under the OFT Consumer Codes Approval Scheme.

The TSI only approves codes that have proved effective in safeguarding and promoting the consumer's interest beyond the basic requirements of the law. The code's membership consists of independent garages providing car repairs and servicing and sets the standards that members must comply with.

Customers will now be able to look for the BCS/TSI Approved logo when looking for car servicing and repairs in order to gain the benefits of the approved code, which include:–

• A requirement to provide clear pre-contractual information such as completion times and the offer of a written estimate including the costs of parts, labour, any other costs or services and VAT.

• Cancellation rights exceeding those available at law.

• Guarantees on the work carried out (parts and labour).

• Protection of any pre-payments if a BCS member ceases to trade.

• A requirement for BCS members not to recommend or carry out work which is unnecessary or unnecessarily expensive.

• Formal procedures for dealing with consumer complaints with a free conciliation service if a member's own complaints procedure does not resolve an issue.

• An independent redress scheme (arbitration).

• Regular anonymous visits to test the technical and customer handling skills of staff, plus annual audits to ensure the code is adhered to.

• An independent disciplinary review panel to ensure the disciplinary procedures deal effectively with instances of non compliance.

Alan Locke, of Hayes said, 'This is good news for Bosch but great news for our customers. TSI approval reinforces our commitment to the highest standards of quality and service.'

Added: July 23 2007

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